Shipping policy

Thank you for shopping with Zenwaymart. We are committed to delivering your orders quickly and safely.

Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Shipping Time
Estimated delivery times depend on your location:

• AUSTRALIA: 2–5 business days

• International Shipping: 7–15 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

Shipping Fees
Shipping costs are calculated at checkout based on your location and order size. Occasionally, Zenwaymart may offer free shipping promotions, which will be clearly indicated on the website.

Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery status.

Customs, Duties & Taxes
For international orders, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Incorrect Address
Please ensure that your shipping address is correct at checkout. Zenwaymart is not responsible for orders shipped to incorrectly provided addresses.

Lost or Delayed Packages
If your package is significantly delayed or lost during transit, please contact us at support@zenwaymart.com, and we will assist you in resolving the issue.

Contact Us
If you have any questions regarding shipping, feel free to contact us:
Email: support@zenwaymart.com

Thank you for choosing Zenwaymart.